About the Course
Providing exceptional customer service is paramount to the success of any business. If you work in customer service, this Level 2 customer service course can improve your skills and ensure that every customer has a positive experience.
This course will equip you with the knowledge to meet customers' needs and offer outstanding service, while also teaching you how to leverage feedback to enhance your performance.
No Cost
Tutor Support
100% Online
Anywhere/Anytime
Certificated
No Exams
What will I learn?
This course is made up of four units:
Learn to deliver excellent customer service
Increase awareness of understanding and meeting customers’ needs
Giving a great customer experience
Learn from feedback and promote products and services
Eligibility
This course is government funded, you must meet the following criteria to be able to study for free:
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You must currently live in England
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You must have been resident in the UK/EU for 3+ years, for purposes other than study
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You must be over the age of 19
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You must not already be on another government funded education programme
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You must not have already studied another similar course
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Funding is limited in certain areas (register to check)
Certificated
Nationally recognised qualification demonstrates you have the skills and knowledge
Career Development
Continued professional development. Learn new skills for life and progress in work
Personal Growth
Make a difference personally, in your community or at work
How will I learn?
Upon signing up, you'll promptly access your online learning materials and assessments through a designated online platform. Our courses are designed with interactive eLearning content to establish a solid foundation in your chosen subject area. After navigating through the learning materials, you can address assessment questions and submit your answers.
However, enrolling in our online courses doesn't mean embarking on your educational journey alone! Upon registration, you'll be paired with a subject specialist tutor committed to assisting you throughout your qualification. Getting in touch with them is effortless through phone, text, or email, ensuring personalised support every step of the way when you need it.
Courses normally take 7-12 weeks to complete depending on the time you can commit each week. On average learners spend 4-6 hours per week working through the courses.
Over 100,000 learners complete one of our many courses each year with our partners!
01.
Register & Check Eligibility
02.
Complete Enrolment Form
03.
Complete Online Induction and Initial Assessments
04.
Access Course Platform (assigned Tutor)
Complete Course Units - Submit Work for Assessment
05.
Completion and Certification
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